About service vouchers

This regional price variation is caused by the specific subsidy schemes and policy choices of the different regions. The purpose of service vouchers is to make domestic help more accessible, but its cost may vary, depending on your registered address and on your desired amount of vouchers.

At Daenens, we have opted to work with electronic vouchers as a standard as they are more environmentally friendly, easier and safer to use. If you opted for paper service vouchers in the past and would now like to switch, please free to address this with your consultant. When you do switch, please inform your cleaning agency and your cleaner of your switch and update your payment profile in your personal customer zone.

Service vouchers or ‘titres-service’ have to be ordered by an issuing company that has been appointed by the regional governments in Belgium. At the time of publishing, the company Pluxee (formerly known as Sodexo) issues vouchers for the three regions in Belgium. Pluxee does not provide cleaning helps, that is what you can contact Daenens for.  

If you need help with questions about service vouchers, you can contact Pluxee. 

You register with Pluxee (formerly known as Sodexo) within the Region that corresponds to your home address.

Once registered, you will receive your user number from Pluxee. Make sure to save the received user number carefully as it will be the structured communication that you always need to mention when transferring money to Pluxee. You will also need to communicate this to your Daenens cleaning office. 

Pluxee will send you a user number by e-mail after your registration.  Via your identity card and e-reader or via itsme you then log in to your personal, secure zone via the application ‘Service Vouchers by Pluxee’ or via the website.

Your personal zone on the website or app allows you to: 

• Update your personal data (e.g. a change of address) 

• Consult your remaining balance of service vouchers 

• Change your payment profile (if you want to switch from paper to electronic vouchers) 

• Track the hours worked by your housekeeper 

If you use electronic service vouchers, your cleaning helper will register the amount of hours of service rendered in the Pluxee app or by phone, using your unique user number. You will then automatically receive a Pluxee e-mail with the amount of hours registered. You do not really have to do anything if you agree with the e-mail. If you do not dispute the service rendered, it will be confirmed automatically after 5 working days without your further notice. 

All service vouchers, both paper and electronic, are valid for one year in the Flemish Region, 8 months in the Walloon Region and 6 months in the Brussels-Capital Region. Paper service vouchers show the expiry date on the voucher itself. For electronic service vouchers, you can check the expiry date in your personal customer zone.

If you are moving house, you must inform Pluxee as soon as possible of your new address (by phone or online via your personal customer zone) as well as your cleaning agency. 

From the date of death, the deceased voucher user's profile will be 'frozen' for three months.

During that 3-month period: 

• Previously rendered household tasks can still be confirmed 

• Heirs can request the reimbursement of remaining titres-service. To do so, please contact Pluxee directly and send them the death certificate. 

• Service vouchers can no longer be ordered. 
  
  

After three months, the deceased user’s profile will be blocked permanently. 

If you are self-employed and recently became a mother, you are entitled to 105 hours of maternity help as soon as you resume your professional activities. This home help can be paid for by the 105 service vouchers you receive through your social insurance fund for the self-employed (SVZ) to which you are affiliated. 

Contact your social insurance fund for more info and conditions. You can apply for these specific service vouchers from your sixth month of pregnancy (at the earliest) and (at the latest) on the last day of the fifteenth week after the date of birth. 

From 1 June 2025, the service voucher system went completely digital: this means that from this date onwards you can only use electronic service vouchers and it is no longer possible to buy physical paper vouchers in Flanders..

• Are you already using electronic service vouchers? Nothing changes for you.

• Are you still using paper vouchers? You can still use those but, as of 1 June 2025, you can no longer buy paper vouchers. In the course of 2024 and 2025, you have been offered alternatives in order to keep using the service voucher system easily. If you did indeed choose an alternative, you will receive all your service voucher communication by e-mail or post, and you can check your balance as well as confirm or dispute services via an automated telephone line.

These are the advantages of the digital system for you:

• Service vouchers that you do not use within their expiry date of 12 months will be automatically refunded to you.

• The exchange value is adjusted based on the performance date, so that accredited companies receive the current value more quickly.

• The price of a service voucher does not change for you.

More info? 
Dienstencheques volledig gedigitaliseerd sinds 1 juni 2025 | Vlaanderen.be