About service vouchers

Service vouchers have to be ordered by issuing company Pluxee (formerly known as Sodexo) for the three regions in Belgium. 

Before placing your first batch order, you must register and apply for a user number at these websites, per region.

Make sure to save the received user number carefully as it will be the structured communication that you always need to mention when transferring money to Pluxee.  

The due amount of a batch order of titres-service is to be paid to these respective Pluxee account numbers: 

• Flemish Region: BE41 0017 7246 2610 

• Walloon Region: BE15 0017 7247 4330 

• Brussels-Capital Region: BE28 0017 7246 3620 

You always need to order a minimum of 10 service vouchers.   

Currently*, the purchase price of service vouchers is: 

Flemish Region

• €9 per vouchers for the first 400 titres-service purchased 

• €10 per voucher for the next 100 titres-service purchased 

• Per family of two, this amounts to 800 titres-service at €9 and 200 at €10 

Walloon Region

• €10 per voucher for the first 175 titres-service purchased 

• €11 per voucher for the next 225 titres-service purchased 

• €12 per voucher for the last 100 titres-service purchased

• Per family of two, this amounts to 350 titres-service at €10, 450 at €11 and 200 at €12

Brussels-Capital Region

• €10 per voucher for the first 300 titres-service purchased 

• €12 per voucher for the next 200 titres-service purchased 

• Per family of two, this amounts to 600 titres-service at €10 and 400 at €12 

At Daenens, we have opted to work with electronic vouchers as a standard as they are more environmentally friendly, easier and safer to use. If you opted for paper service vouchers in the past and would now like to switch, please free to address this with your consultant. When you do switch, please inform your cleaning agency and your cleaner of your switch and update your payment profile in your personal customer zone.

Service vouchers or ‘titres-service’ have to be ordered by an issuing company that has been appointed by the regional governments in Belgium. At the time of publishing, the company Pluxee (formerly known as Sodexo) issues vouchers for the three regions in Belgium. Pluxee does not provide cleaning helps, that is what you can contact Daenens for.  

If you need help with questions about service vouchers, you can contact Pluxee. 

You may ask your cleaner to help with normal household tasks, both indoor and outdoor. 

Checklist of allowed cleaning services:

• Cleaning your private home (taking off dust, vacuum cleaning, mopping floors ...)

• Ironing

• Tidying up

• Changing bed linen

• Emptying a dishwasher

• Running a washing machine

• Cleaning cupboards

• Cleaning windows*

• Cleaning shutters*

• Cleaning the terrace (no garden maintenance)*

• Preparing everyday meals

• Running small errands (on foot, by bike - within a radius of 5 km from your home at the most)

You register with Pluxee (formerly known as Sodexo) within the Region that corresponds to your home address.

Once registered, you will receive your user number from Pluxee. Make sure to save the received user number carefully as it will be the structured communication that you always need to mention when transferring money to Pluxee. You will also need to communicate this to your Daenens cleaning office. 

Pluxee will send you a user number by e-mail after your registration.  Via your identity card and e-reader or via itsme you then log in to your personal, secure zone via the application ‘Service Vouchers by Pluxee’ or via the website.

Your personal zone on the website or app allows you to: 

• Update your personal data (e.g. a change of address) 

• Consult your remaining balance of service vouchers 

• Change your payment profile (if you want to switch from paper to electronic vouchers) 

• Track the hours worked by your housekeeper 

What is an electronic service voucher? 

• Think of electronic service vouchers as virtual vouchers that you purchase and manage via your secure customer zone with Pluxee (formerly known as Sodexo).

What are the advantages of electronic versus paper service vouchers? 

• Easy to manage: you can quickly check the history of already used service vouchers in your personal customer zone 

• Faster to order: you receive ordered service vouchers within 48 hours of ordering and payment 

• Impossible to lose or haven them stolen 

• Safer to use: vouchers with the oldest expiry date are automatically used first 

• Less administration: neither you nor your household help needs to date or sign vouchers 

• Good for the environment: it saves on paper use and reduces paper consumption 

How does the electronic payment system work? 

• After performing household tasks, your cleaner registers the service rendered.  

• You are informed of this by e-mail.  

• You either confirm or dispute the delivered amount of work hours. If you do not react within 5 working days in the Flanders Region (or 60 in Brussels and Wallonia), Pluxee automatically assumes that you agree with the registered service. 

• The appropriate amount of electronic service vouchers is automatically withdrawn from your Pluxee-wallet to pay for the service rendered and you will be notified by e-mail. 

If you use electronic service vouchers, your cleaning helper will register the amount of hours of service rendered in the Pluxee app or by phone, using your unique user number. You will then automatically receive a Pluxee e-mail with the amount of hours registered. You do not really have to do anything if you agree with the e-mail. If you do not dispute the service rendered, it will be confirmed automatically after 5 working days without your further notice. 

All service vouchers, both paper and electronic, are valid for one year in the Flemish Region, 8 months in the Walloon Region and 6 months in the Brussels-Capital Region. Paper service vouchers show the expiry date on the voucher itself. For electronic service vouchers, you can check the expiry date in your personal customer zone.

Service vouchers cost €9 or €10 per hour each. Depending on the region of your main residence, you will receive a tax benefit.

These are the current* tax benefit amounts:

• In the Flemish Region: €1.80 per voucher of €9, for the first 198 vouchers 

• In the Walloon Region: €1 per voucher of €10, for the first 150 vouchers 

• In the Brussels-Capital Region: €1.50 per voucher of €10, for the first 172 vouchers 

 *Data subject to change (last update: 01/01/2024) 

Every year around the month of March, Pluxee (formerly known as Sodexo) will send a tax certificate by e-mail that you can add to your tax declaration file. 

If you are moving house, you must inform Pluxee as soon as possible of your new address (by phone or online via your personal customer zone) as well as your cleaning agency. 

From the date of death, the deceased voucher user's profile will be 'frozen' for three months.

During that 3-month period: 

• Previously rendered household tasks can still be confirmed 

• Heirs can request the reimbursement of remaining titres-service. To do so, please contact Pluxee directly and send them the death certificate. 

• Service vouchers can no longer be ordered. 
  
  

After three months, the deceased user’s profile will be blocked permanently. 

If you are self-employed and recently became a mother, you are entitled to 105 hours of maternity help as soon as you resume your professional activities. This home help can be paid for by the 105 service vouchers you receive through your social insurance fund for the self-employed (SVZ) to which you are affiliated. 

Contact your social insurance fund for more info and conditions. You can apply for these specific service vouchers from your sixth month of pregnancy (at the earliest) and (at the latest) on the last day of the fifteenth week after the date of birth. 

Service vouchers are valid for 1 year in the Flemish Region, 8 months in Wallonia and 6 months in the Brussels-Capital Region. Within this validity period, you can exchange them or have them refunded. Once they have expired, you cannot. Below you can see how to exchange service vouchers or have them refunded. 

Electronic service vouchers: 

• Go to your secure customer zone on the Pluxee website. 

• Service vouchers exchanges and refunds are free of charge. 

Paper service vouchers: 

• Flemish Region
  Complete the 'Refund request form' or the 'Exchange request form' and send it to:
  Pluxee Dienstencheques
  Omruilingen PB 76 
  1180 Ukkel

• Walloon Region
  Complete the 'Refund request form' or the 'Exchange request form' and send it to:
  Titre-services Wallonie
  BP 77
  1180 Uccle

• Brussels-Capital Region
  Complete the 'Refund request form' or the 'Exchange request form' and send it to: Titre-services Bruxelles
  BP 78
  1180 Uccle
  
  Service vouchers exchanges and refunds are free of charge.