About invoicing

As a service cheque company, Daenens believes it is important to provide high-quality services for our customers and to create opportunities for our household helps. That is why we want to be able to continue investing in the supervision, training, income and well-being of our many thousands of cleaners.

Unfortunately, the current financing model of home help with service cheques does not offer enough room for this. As a company, we cannot simply stand by and watch this situation passively from the sideline. Our domestic helpers and our customers are entitled to more. That is why we feel compelled to charge an additional administrative fee.

You pay a surcharge per hour of work that the housekeeper has effectively worked. The contribution fee price depends on the type of service cheque you pay with. As the value of a service voucher differs per region, the additional fee per hour of service voucher also differs.

As from 1 January 2024, this fee per worked hour invoiced is as follows:

• For services paid with service vouchers in the Flemish Region: €1.90 per hour

• For services paid with ‘titres-services’ in the Brussels-Capital Region: €0.62 per hour

• For services paid with ‘titres-services’ in the Walloon Region: none

Please contact your cleaning agency’s consultant about your complaint so that you can find a solution together.

Charging an administrative fee is legal in Flanders and Brussels. Many service voucher companies have been doing this for some time, including Daenens. The charging and terms of this administrative fee are described in the contract agreement that is drawn up at the start of our collaboration. You can always obtain a copy of the contract agreement from your consultant at the cleaning agency’s office.

If your housekeeper is absent or on leave, you will be notified in advance and no fee for services will be billed.

If your home help does not show up unexpectedly, please contact your consultant at the cleaning agency immediately and a new date will be arranged. The cleaning service is automatically and duly adjusted in your invoice. Should the cleaning service somehow be invoiced anyway, this will be settled automatically in the next invoice.

This change will be adjusted in our planning schedule and correctly charged in your invoice. You do not need to take any further action yourself as this happens automatically.

The extra hours that your domestic help has worked are automatically included in your next invoice.

Yes, you can, but we deduct a €5 discount for invoices that we can send by e-mail. We do this for ecological reasons, as we want to avoid paper invoices as much as possible. We therefore recommend that you provide an e-mail address.

The Daenens contract agreement is standard available in Dutch, French, English and German. Please contact your cleaning office consultant if you wish to receive it in another language.

Yes, of course. Please provide the correct e-mail address to your cleaning office consultant.

Yes, of course. Please ask your cleaning office consultant.

The overpaid amount will be refunded automatically. You don't have to do anything yourself.

Our service is unequivocally tied to the legal additional fee as described in our contract agreement. We cannot provide services without this previously agreed upon contract agreement.

This is not legally possible. Service vouchers can only be used by private individuals.

You can do so as provided under the terms and conditions of the contract agreement. Please notify your intention with your cleaning agency in writing or via e-mail. They will take the steps that are required to end the cooperation agreement.

Daenens uses a time registration system. Whereas previously, a fixed price per ironed garment was charged, now you pay on the basis of a service voucher + €2 cheque for each hour worked. This is the same in Flanders, Brussels and Wallonia.

As two different work addresses will be registered, you will receive two separate invoices.

As these ironing services have been performed at two different addresses, you will receive two separate invoices.