About service vouchers

Service vouchers have to be ordered by issuing company Pluxee (formerly known as Sodexo) for the three regions in Belgium. 

Before placing your first batch order, you must register and apply for a user number at these websites, per region.

Make sure to save the received user number carefully as it will be the structured communication that you always need to mention when transferring money to Pluxee.  

The due amount of a batch order of titres-service is to be paid to these respective Pluxee account numbers: 

• Flemish Region: BE41 0017 7246 2610 

• Walloon Region: BE15 0017 7247 4330 

• Brussels-Capital Region: BE28 0017 7246 3620 

You always need to order a minimum of 10 service vouchers.   

Flemish Region Walloon Region Brussels-Capital Region

Currently*, the purchase price of service vouchers is: 

Flemish Region

• €9 per vouchers for the first 400 titres-service purchased 

• €10 per voucher for the next 100 titres-service purchased 

• Per family of two, this amounts to 800 titres-service at €9 and 200 at €10 

Walloon Region

• €10 per voucher for the first 175 titres-service purchased 

• €11 per voucher for the next 225 titres-service purchased 

• €12 per voucher for the last 100 titres-service purchased

• Per family of two, this amounts to 350 titres-service at €10, 450 at €11 and 200 at €12

Brussels-Capital Region

• €10 per voucher for the first 300 titres-service purchased 

• €12 per voucher for the next 200 titres-service purchased 

• Per family of two, this amounts to 600 titres-service at €10 and 400 at €12 

At Daenens, we have opted to work with electronic vouchers as a standard as they are more environmentally friendly, easier and safer to use. If you opted for paper service vouchers in the past and would now like to switch, please free to address this with your consultant. When you do switch, please inform your cleaning agency and your cleaner of your switch and update your payment profile in your personal customer zone.

As a service cheque company, Daenens believes it is important to provide high-quality services for our customers and to create opportunities for our household helps. That is why we want to be able to continue investing in the supervision, training, income and well-being of our many thousands of cleaners.

 

Unfortunately, the current financing model of home help with service cheques does not offer enough room for this. As a company, we cannot simply stand by and watch this situation passively from the sideline. Our domestic helpers and our customers are entitled to more. That is why we feel compelled to charge an additional administrative fee.

You pay a surcharge per hour of work that the housekeeper has effectively worked. The contribution fee price depends on the type of service cheque you pay with. As the value of a service voucher differs per region, the additional fee per hour of service voucher also differs.

As from 1 January 2024, this fee per worked hour invoiced is as follows:

• For services paid with service vouchers in the Flemish Region: €1.90 per hour

• For services paid with ‘titres-services’ in the Brussels-Capital Region: €0.62 per hour

• For services paid with ‘titres-services’ in the Walloon Region: none

Please contact your cleaning agency’s consultant about your complaint so that you can find a solution together.

You may ask your cleaner to help with normal household tasks, both indoor and outdoor.

Checklist of allowed cleaning services:

• Cleaning your private home (taking off dust, vacuum cleaning, mopping floors ...)

• Ironing

• Tidying up

• Changing bed linen

• Emptying a dishwasher

• Running a washing machine

• Cleaning cupboards

• Cleaning windows*

• Cleaning shutters*

• Cleaning the terrace (no garden maintenance)*

• Preparing everyday meals

• Running small errands (on foot, by bike - within a radius of 5 km from your home at the most)

*To avoid physical injuries, we recommend alternating between these items of household chores.

Your cleaner will always use the cleaning equipment and products that you provide. Naturally, their quality of work also depends on the quality of the cleaning materials, so please ensure they are in good working order.

Checklist of cleaning equipment:

• 2 buckets

• 2 mops

• 1 window wiper

• 1 floor squeegee with ergonomic handle (sufficiently long handle, preferably extendable)

• 1 scrubbing brush with ergonomic handle (sufficiently long handle, preferably extendable)

• 1 sweeping brush with ergonomic handle (sufficiently long handle, preferably extendable)

• 1 (stick) vacuum cleaner

• 1 Swiffer possibly

• 1 sponge for the windows

• 1 sponge for the bathroom

• 10 microfibre cloths (for bathroom, windows, mirrors, kitchen, etc.)

• 1 sturdy ironing board and safe-to-use iron

• 1 stable stepladder (with max. 3 steps)

Checklist of cleaning products:

• Multi-purpose cleaner

• Floor cleaner

• Detergent

• Toilet product

If you will be absent, please give your home help a (free) house key or access code. In such case, in accordance with our contract agreement, you must draw up a written document in which you acknowledge that Daenens as a service voucher company does not bear any responsibility for the storage of the house key or access code. Your cleaning agency can provide a model document for this purpose.