About service vouchers

This regional price variation is caused by the specific subsidy schemes and policy choices of the different regions. The purpose of service vouchers is to make domestic help more accessible, but its cost may vary, depending on your registered address and on your desired amount of vouchers.

You can order service vouchers for all three regions (Flemish Region, Walloon Region and Brussels-Capital Region) from the issuing company Pluxee. 

Before you can place your first order, you must request a user number from Pluxee. Each region has a separate website for this purpose. 

• Flemish Region

• Walloon Region

• Brussels Capital Region

Carefully keep your user number at hand because you will need it as a structured communication that you have to fill in with every order and money transfer to Pluxee. 

You must order a minimum of 10 service vouchers per order and transfer the amount to be paid to these respective account numbers of Pluxee: 

• Flemish Region: BE41 0017 7246 2610 

• Walloon Region: BE15 0017 7247 4330

• Brussels Capital Region: BE28 0017 7246 3620

From 1 January 2025, service vouchers that are about to expire can no longer be exchanged for new vouchers that are valid for longer. 

However, you can still request a refund for (still valid) service vouchers. This is possible - free of charge - via your Secure Zone at Pluxee or by filling in a form.

As a service cheque company, Daenens believes it is important to provide high-quality services for our customers and to create opportunities for our household helps. That is why we want to be able to continue investing in the supervision, training, income and well-being of our many thousands of cleaners.

Unfortunately, the current financing model of home help with service cheques does not offer enough room for this. As a company, we cannot simply stand by and watch this situation passively from the sideline. Our domestic helpers and our customers are entitled to more. That is why we feel compelled to charge additional cost allowances.

You pay a surcharge per hour of work that the housekeeper has effectively worked. The contribution fee price depends on the type of service cheque you pay with. As the regulations and the value of a service voucher differs per region, the additional fee per hour of service vouchers from the user's domicile address also varies depending on the region.

As from 1 May 2025, this fee per worked hour invoiced is as follows:

• For services paid by users domiciled in the Flemish Region: €1.90 per hour

• For services paid by users domiciled in the Brussels-Capital Region: €0.30 per hour

• For services paid by users domiciled in the Walloon Region: €1.00 per hour

Please contact your cleaning agency’s consultant about your complaint so that you can find a solution together.

You may ask your cleaner to help with normal household tasks, both indoor and outdoor.

Checklist of allowed cleaning services:

• Cleaning your private home (taking off dust, vacuum cleaning, mopping floors ...)

• Ironing

• Tidying up

• Changing bed linen

• Emptying a dishwasher

• Running a washing machine

• Cleaning cupboards

• Cleaning windows*

• Cleaning shutters*

• Cleaning the terrace (no garden maintenance)*

• Preparing everyday meals

• Running small errands (on foot, by bike - within a radius of 5 km from your home at the most)

*To avoid physical injuries, we recommend alternating between these items of household chores.

Your cleaner will always use the cleaning equipment and products that you provide. Naturally, their quality of work also depends on the quality of the cleaning materials, so please ensure they are in good working order.

Checklist of cleaning equipment:

• 2 buckets

• 2 mops

• 1 window wiper

• 1 floor squeegee with ergonomic handle (sufficiently long handle, preferably extendable)

• 1 scrubbing brush with ergonomic handle (sufficiently long handle, preferably extendable)

• 1 sweeping brush with ergonomic handle (sufficiently long handle, preferably extendable)

• 1 (stick) vacuum cleaner

• 1 Swiffer possibly

• 1 sponge for the windows

• 1 sponge for the bathroom

• 10 microfibre cloths (for bathroom, windows, mirrors, kitchen, etc.)

• 1 sturdy ironing board and safe-to-use iron

• 1 stable stepladder (with max. 3 steps)

Checklist of cleaning products:

• Multi-purpose cleaner

• Floor cleaner

• Detergent

• Toilet product

If you will be absent, please give your home help a (free) house key or access code. In such case, in accordance with our contract agreement, you must draw up a written document in which you acknowledge that Daenens as a service voucher company does not bear any responsibility for the storage of the house key or access code. Your cleaning agency can provide a model document for this purpose.