About service vouchers

This regional price variation is caused by the specific subsidy schemes and policy choices of the different regions. The purpose of service vouchers is to make domestic help more accessible, but its cost may vary, depending on your registered address and on your desired amount of vouchers.

At Daenens, we have opted to work with electronic vouchers as a standard as they are more environmentally friendly, easier and safer to use. If you opted for paper service vouchers in the past and would now like to switch, please free to address this with your consultant. When you do switch, please inform your cleaning agency and your cleaner of your switch and update your payment profile in your personal customer zone.

Service vouchers or ‘titres-service’ have to be ordered by an issuing company that has been appointed by the regional governments in Belgium. At the time of publishing, the company Pluxee (formerly known as Sodexo) issues vouchers for the three regions in Belgium. Pluxee does not provide cleaning helps, that is what you can contact Daenens for.  

If you need help with questions about service vouchers, you can contact Pluxee. 

As a service cheque company, Daenens believes it is important to provide high-quality services for our customers and to create opportunities for our household helps. That is why we want to be able to continue investing in the supervision, training, income and well-being of our many thousands of cleaners.

Unfortunately, the current financing model of home help with service cheques does not offer enough room for this. As a company, we cannot simply stand by and watch this situation passively from the sideline. Our domestic helpers and our customers are entitled to more. That is why we feel compelled to charge additional cost allowances.

You pay a surcharge per hour of work that the housekeeper has effectively worked. The contribution fee price depends on the type of service cheque you pay with. As the regulations and the value of a service voucher differs per region, the additional fee per hour of service vouchers from the user's domicile address also varies depending on the region.

As from 1 May 2025, this fee per worked hour invoiced is as follows:

• For services paid by users domiciled in the Flemish Region: €1.90 per hour

• For services paid by users domiciled in the Brussels-Capital Region: €0.30 per hour

• For services paid by users domiciled in the Walloon Region: €1.00 per hour

With the client contribution, we ensure that our household helpers can carry out their work with the necessary recognition and support. That way, we can continue offering our clients the warm and reliable service they are used to.

The client contribution differs by region because each region determines how much subsidy it provides to the service voucher system. In some regions, the government assumes a larger share of the costs, while in others the client pays more per service voucher. That leads to differences between Flanders, Wallonia and Brussels.

You may ask your cleaner to help with normal household tasks, both indoor and outdoor.

Checklist of allowed cleaning services:

• Cleaning your private home (taking off dust, vacuum cleaning, mopping floors ...)

• Ironing

• Tidying up

• Changing bed linen

• Emptying a dishwasher

• Running a washing machine

• Cleaning cupboards

• Cleaning windows*

• Cleaning shutters*

*For windows and shutters at height, preferably use telescopic equipment. Maximum 3 steps on a (stable) stepladder. No stepladder use on a balcony.

• Cleaning the terrace (no garden maintenance)*

• Preparing everyday meals

• Running small errands (on foot, by bike - within a radius of 5 km from your home at the most)

*To avoid physical injuries, we recommend alternating between these items of household chores.

Your home help is happy to help you with all kinds of household tasks. However, there are some limitations set by the service voucher system.

The following duties are not allowed:

• Garden maintenance

• Childcare

• Taxi service

• Snow removal

• Car washing

• Cleaning communal areas in apartment buildings (e.g. entrance hall and stairwell)

• Animal care, including cleaning a birdcage, aquarium or litter box

• Cleaning rooms for professional use

• Helping to move house

• Home maintenance and DIY chores

• Initial cleaning after a renovation

Your cleaner will always use the cleaning equipment and products that you provide. Naturally, their quality of work also depends on the quality of the cleaning materials, so please ensure they are in good working order.

Checklist of cleaning equipment:

• 2 buckets

• 2 mops

• 1 window wiper

• 1 floor squeegee with ergonomic handle (sufficiently long handle, preferably extendable)

• 1 scrubbing brush with ergonomic handle (sufficiently long handle, preferably extendable)

• 1 sweeping brush with ergonomic handle (sufficiently long handle, preferably extendable)

• 1 (stick) vacuum cleaner

• 1 Swiffer possibly

• 1 sponge for the windows

• 1 sponge for the bathroom

• 10 microfibre cloths (for bathroom, windows, mirrors, kitchen, etc.)

• 1 sturdy ironing board and safe-to-use iron

• 1 stable stepladder (with max. 3 steps)

Depending on the characteristics of the home, the quantities may be adjusted in consultation with the domestic helper and/or the office.

Checklist of cleaning products:

• Multi-purpose cleaner

• Floor cleaner

• Detergent

• Toilet product

Flemish Region
Amount meal vouchers per 7.6 hours worked: € 6

Brussels-Capital Region
Amount meal vouchers per 7.6 hours worked: € 5

Walloon Region
Amount meal vouchers per 7.6 hours worked: € 5